Patient Care Navigator, Full-Time - Neurology Institute of Boerne

Vivo Infusion • Boerne, TX

17d • Onsite

About The Position

Vivo Infusion’s Neurology Institute of Kerrville/Boerne is seeking a Patient Care Navigator for its Boerne, Texas location. The role coordinates patients’ care with outside physician practices and facilities, including sending referrals and medical records and obtaining prior authorizations for MRIs. The position also supports clinical care and front-office operations, including rooming patients, updating charts, assisting providers, managing patient communications and scheduling, collecting specimens, and maintaining exam rooms and supplies.

This is a full-time, non-exempt position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The role reports to the Clinical Operations Manager. Compensation is $20.00–$22.00 per hour, with potential for a performance-based annual bonus of 5%, paid quarterly.

Requirements

• High school graduation or equivalent.
• CPR/BLS certification.
• At least 6 months of clinical experience.
• Prior authorization experience is essential.
• A caring and compassionate personality.
• Strong customer and patient service skills.
• Ability to multitask and work under pressure.
• Excellent communication skills.

Nice To Haves

• Medical Assistant certification or registration.
• Experience with eClinicalWorks.
• At least 1 year in an administrative or customer service role.
• Phlebotomy and lab processing skills.

Responsibilities

• Coordinate patient care with outside physician practices and facilities by sending referrals and medical records and obtaining prior authorizations for MRIs.
• Room clinic patients in person or virtually and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to support quality and continuity of care.
• Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments.
• Oversee efficient exam-room turnover and assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team with obtaining prior authorizations for prescribed treatments and documents.
• Triage patient calls and messages and document them appropriately.
• Order and manage supplies under the manager’s direction; disinfect and stock exam rooms.
• Assist in obtaining records required for patient charts.
• Communicate effectively and report patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of company and patient records and adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Benefits

• Company-wide employee ownership program.
• Performance-based annual bonus potential of 5%, paid quarterly.
• Medical, dental, and vision coverage.
• HSA with employer contribution.
• Touchcare insurance concierge service.
• 401(k) with employer match up to 4%.
• More than 3 weeks of accrued PTO.
• PTO rollover and PTO donation program.
• Annual wellness reimbursement of $360.
• Employee referral bonus with uncapped bonus potential.
• Tuition assistance and professional association reimbursement.
• Employer-provided Employee Assistance Program.
• Employer-provided short- and long-term disability coverage.
• Employer-provided life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED