Patient Care Navigator/Coordinator

Concierge Home Care • Fort Walton Beach, FL

17d • $18 - $20 • Onsite

About The Position

At Mobile Medical, we deliver high-quality primary care directly to patients in the comfort of their homes. As a Patient Care Navigator, you'll play a vital role behind the scenes by coordinating patient care, processing provider orders, scheduling services, and ensuring every patient receives timely follow-up. If you're an experienced medical office professional who enjoys multitasking, problem-solving, and making a meaningful impact on patient care, we'd love to meet you.

Requirements

• Minimum one (1) year of medical office or healthcare administrative experience
• Experience with patient scheduling and front office operations
• Experience processing prior authorizations
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Comfortable working in a fast-paced, high-volume environment
• Proficiency with Microsoft Office

Nice To Haves

• Experience with eClinicalWorks (eCW)
• Experience using Availity, UnitedHealthcare Provider Portal, or CoverMyMeds
• Medical Assistant (MA) Certification
• Associate degree in Healthcare Administration or related field

Responsibilities

• Process provider orders and follow-up tasks
• Coordinate Home Health, laboratory, radiology, and DME services
• Complete medication and service prior authorizations
• Process prescription refill requests
• Communicate with patients, providers, pharmacies, and specialists
• Schedule and coordinate follow-up care
• Maintain accurate documentation within the EMR
• Support continuity of care for Mobile Medical patients
• Collaborate with providers and interdisciplinary healthcare teams
• Ensure compliance with documentation and regulatory standards

Benefits

• Medical insurance after 30 days
• PTO begins accruing on Day One
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Quarterly bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree