Patient Care Manager

The Jackson Clinics Physical Therapy•Herndon, VA

11h•Onsite

About The Position

The Jackson Clinics Physical Therapy is seeking an organized and energetic Patient Care Manager to join their team. This leadership role is ideal for someone passionate about patient care, thriving in a fast-paced environment, and enjoying managing administrative operations while supporting a high-performing clinical team. The Patient Care Manager will play a vital role in delivering an exceptional patient experience and ensuring the smooth day-to-day operation of the clinic. The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and patient experience unlike the average physical therapy clinic. They provide care specific to individual needs and presentations, fostering an environment where patients heal and clinicians grow. They are a learning organization valuing life-long development of knowledge, skills, and professional attitudes.

Requirements

High school diploma or GED.
Knowledge of insurance verification, patient scheduling, and medical office operations.
Strong proficiency with Microsoft Office and electronic medical record systems.
Excellent communication, customer service, and organizational skills.
Ability to multitask and manage competing priorities in a fast-paced environment.
Be available for a full-time schedule, Monday - Friday.
Team player attitude and energetic with a focus on excellent customer service.

Nice To Haves

Experience in a medical administrative or healthcare office setting preferred but not required.

Responsibilities

Maintain service standards by greeting patients and delivering exceptional patient care throughout their visit.
Manage patient check-in and check-out procedures.
Answer incoming calls, return voicemails, and address patient inquiries promptly and efficiently.
Schedule patient appointments and maintain clinic/provider schedules.
Educate patients on welcome ware kiosk, patient portal, insurance benefits, expected patient responsibilities, and clinic policies.
Collect patient payments, outstanding balances and maintain accurate financial records.
Complete all daily operational tasks including opening and closing in a timely manner.
Maintain prior authorization and track visit limit.
Maintain patient charts and electronic medical records in compliance with company policies and HIPAA regulations.
Ensure all required patient documentation is completed and uploaded accurately.
Coordinate communication between patients, therapists, and referral sources.
Plan, organize, and oversee daily administrative operations of the clinic.
Collaborate with the Clinic Director on clinic operations, goals, and operational improvements.
Participate in monthly Patient Care Manager meetings and ongoing training initiatives.
Monitor and support clinic performance related to key financial and operational metrics.
Assist with company programs, community outreach efforts, and patient engagement activities.
Perform opening and closing procedures, including daily reconciliation and reporting.
Ensure accurate collection and documentation of co-pays, deductibles, and co-insurance payments.
Assist with insurance verification processes and patient financial education.
Maintain compliance with HIPAA, OSHA, and company policies.
Assist with emergency procedures and other business-related administrative functions as needed.