Patient Care Liaison - Medical

CHC•Akron, OH

7d•Onsite

About The Position

The Patient Care Liaison is a cross-functional healthcare support professional responsible for enhancing patient access, supporting medical workflows, assisting with continuity of care activities, and maintaining accurate documentation within a federally aligned primary care clinic. This position serves as a vital connection between patients, providers, clinical staff, and external healthcare organizations to ensure a seamless, patient-centered healthcare experience. The Patient Care Liaison combines administrative, patient service, and clinical support functions while helping patients navigate healthcare services and supporting providers in delivering high-quality, coordinated care.

Requirements

High school diploma or equivalent required
Minimum of 2 years’ experience in: Medical office operations
Minimum of 2 years’ experience in: Front desk registration
Minimum of 2 years’ experience in: Clinical support or Medical Assisting
Experience in using electronic medical record systems required
Strong organizational and multitasking abilities
Exceptional attention to detail
Strong communication and customer service skills
Ability to work independently and collaboratively
Understanding patient confidentiality standards
Attention to detail
Documentation accuracy
Patient-centered communication
Strong organizational skills
Professionalism and confidentiality
Workflow accountability
Time management
Problem-solving and critical-thinking skills
Ability to work independently and collaboratively
Ability to function effectively in a fast-paced, highly regulated healthcare environment

Nice To Haves

Medical Assistant certification preferred

Responsibilities

Welcome and assist patients in a professional, compassionate, and confidential manner.
Schedule, confirm, and coordinate patient appointments.
Verify demographic, insurance, and registration information.
Coordinate referrals to specialty providers and community resources.
Track referral status and obtain consultation reports.
Prepare patient charts and ensure documentation is complete prior to appointments.
Support providers with administrative and clinical workflow tasks.
Ensure patient information is documented accurately and timely.
Maintain confidentiality and comply with HIPAA regulations.
Serve as a liaison between patients, providers, behavioral health staff, nursing, care management, and external healthcare organizations.
Participate in team meetings and collaborate to improve patient outcomes.
Support clinic operations by assisting with special projects and other duties as assigned.