PATIENT CARE HOSTESS - NUTRITIONAL SERVICES - FULLTIME DAYS

Beebe Healthcare•Lewes, DE

8d•Onsite

About The Position

Under direct supervision of the Patient Care Hostess Lead in Nutritional Services collects menus and delivers trays to patients. Patients are always assisted with each meal, with the tray set-up. Attends to all patient food service needs, including nourishments and snacks. Act as a liaison between the patient, the Nutritional Services Department, and Patient Care team for communication of all patient food needs. Other duties may be assigned at the discretion of the supervisor.

Requirements

On-the-job training provided for the actual position.
Ability to read & follow oral & written instructions & established policies and procedures.
Excellent Customer Service Skills
Some basic diet knowledge
Clear Communication Skills Both Written and Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills to Provides Customer Service to Patients, Team Members and Visitors

Responsibilities

Efficiently collect menus from patients and ensure timely delivery of trays.
Ensure that each patient is assisted with tray set-up for every meal, adhering to established protocols and dietary guidelines.
Attend to all patient food service needs, including the provision of nourishments and snacks, with utmost care and attention to detail.
Demonstrate empathy and professionalism while interacting with patients, ensuring their comfort and satisfaction during mealtimes.
Serve as a communication link between patients, the Nutritional Services Department, and the Patient Care team, ensuring seamless coordination of all patient food requirements.
Facilitate effective communication channels to address any concerns or special dietary needs of patients promptly and efficiently.
Adhere to all established protocols, policies, and procedures related to patient food service and safety regulations.
Maintain a clean and organized work environment, including proper sanitation of equipment and workstations, in compliance with hygiene standards.
Demonstrate flexibility and willingness to undertake additional duties or responsibilities as assigned by the supervisor, contributing to the overall efficiency and effectiveness of the Nutritional Services Department.
Collaborate with team members and other departments to ensure a holistic approach to patient care and satisfaction.
Uphold professional conduct at all times, demonstrating respect, confidentiality, and integrity in interactions with patients, colleagues, and other stakeholders.
Adhere to ethical standards and regulatory guidelines governing patient care and food service delivery.