Patient Care Coordinator

Upstream Rehabilitation • Decherd, TN

14d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Decherd, Tennessee. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The position involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. Coordinators use multiple computer programs, manage clinic schedules and documentation, support patient follow-up and reporting, and monitor inventory. The role is full-time, operates Monday through Friday during normal business hours, and requires at least 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform sedentary work, sit for extended periods, and alternate with standing as needed.
• Ability to communicate with associates, including hearing and speaking to exchange information accurately.
• Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines.
• Ability to type repetitively and view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately.
• Ability to occasionally walk, stand, push or pull up to 20 pounds, and lift or carry up to 20 pounds.
• Ability to perform occasional or rare physical activities including crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and schedule patient visits.
• Verify patients’ insurance coverage.
• Collect all money due at the time of service and manage deposits.
• Convert referrals into evaluations.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently and route documents.
• Manage personal overtime and non-clinical documentation.
• Manage caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED