Patient Care Coordinator

Back 2 Basics Dentistry•Clarksville, TN

14d

About The Position

Back 2 Basics Dentistry is seeking a full-time Patient Care Coordinator to help patients have a seamless and positive experience throughout their dental care. The role involves discussing treatment plans, answering patient questions, assisting patients as they navigate the practice, and coordinating communication between patients and the dental team. The coordinator also handles scheduling, phone inquiries, insurance-related tasks, data collection, posting charges, and collecting patient funds. The position requires dental-setting experience and knowledge of dental terminology, along with comfort using computer systems to manage patient information. The anticipated start date is December 14, 2026.

Requirements

Previous experience in a dental setting is required.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a proactive approach to challenges.
Proficiency in dental terminology.
Comfort with computer systems and data management.

Nice To Haves

Bilingual ability is preferred.
Treatment plan review experience is preferred.
Eaglesoft experience is preferred.

Responsibilities

Discuss treatment plans and address patient questions clearly and empathetically.
Assist patients in navigating their experience within the practice.
Answer phones and manage patient inquiries.
Schedule appointments and coordinate with the dental team.
Handle insurance-related tasks and data collection as necessary.
Accurately post charges and collect funds from patients.
Facilitate communication between patients and the dental team.
Proactively identify and resolve issues to support patient satisfaction.
Use dental terminology to communicate with patients and dental professionals.
Navigate computer systems to input and retrieve patient information.
Maintain a pleasant smile and demeanor to create a welcoming atmosphere.