Patient Care Coordinator
About The Position
The Patient Care Coordinator – Nursing Coordinator works with the internal Clinical Team and contracted nursing agencies to coordinate medication administration appointments for patients. The role maintains nursing schedules and referral records, ensures patient documentation and appointment details are forwarded and confirmed, and reconciles nursing notes and agency invoices for Finance. The coordinator receives and routes communications and complaints, collaborates with internal staff, represents the pharmacy professionally, and reports suspected misconduct or unethical activity to the Compliance Officer. Additional tasks may be assigned by management.
Requirements
- One year of experience in a related field.
- Organizational skills sufficient to maintain consistently accurate records.
- Ability to evaluate options and make efficient decisions.
- Computer proficiency, including spreadsheets, word processing, internet use, and email.
- Working knowledge of pharmacy applications.
- Knowledge of medical terminology.
- Data entry skills.
Responsibilities
- Collaborate with the internal Clinical Team to ensure all required documents are in the patient chart before referring or contacting contracted nursing agencies.
- Contact nursing agencies to coordinate medication administration appointments for patients.
- Maintain daily and upcoming nursing schedules, collect nurse availability, coordinate patient visits with assigned nurses or contracted agencies, and confirm coverage.
- Refer assignment questions involving nurse qualifications or patient care requirements to nursing leadership.
- Forward all patient referral documentation and confirm the patient administration appointment.
- Manage the nursing referral log daily.
- Reconcile nursing notes and agency invoices and forward them to the Finance Department for accurate payment.
- Receive communications regarding nursing administration from patients, physician offices, and nursing agencies.
- Triage nursing agency complaints to the appropriate manager.
- Represent the pharmacy professionally and courteously in interactions with patients, providers, and peers.
- Work collaboratively with internal staff to ensure issues are addressed in a timely manner.
- Report misconduct, suspicious activity, or unethical activity to the Compliance Officer.
- Perform additional tasks required by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
