Patient Care Coordinator - Urgently Hiring!

Skin And Cancer Institute•Mesquite, NV

4d•Onsite

About The Position

Skin and Cancer Institute is looking for dedicated professionals to join their team as a Patient Care Coordinator. This role serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. The position involves managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will possess excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance.

Requirements

Strong customer service and interpersonal skills
Effective verbal and written communication skills
Knowledge of primary and secondary insurance types, billing, and documentation procedures
Proficiency in Microsoft Office and EMA software and Lightspeed
Ability to stay focused on tasks while working in dynamic situations
Ability to maintain HIPAA confidentiality and professionalism
Confidently and professionally ask for and process financial payments
High school diploma or equivalent required
Familiarity with HIPAA regulations and healthcare operations

Nice To Haves

1–2 years of experience in a medical office or customer service role preferred
Additional training or certification in medical office administration is preferred

Responsibilities

Courteously check patients in and out according to Customer Service standards.
Ask every patient for a Google review.
Maintain timely, professional, and consistent communication across Teams, Klara, and email.
Verify primary and secondary insurance prior to scheduled visits.
Follow all HIPPA regulations and keep patient personal and financial information confidential.
Collect appropriate dues (co-pays, co-insurance, deductibles) and obtain CCOF for eligible patients.
Document payment notes and balance/reconcile payments collected.
Maintain and update provider schedules as needed.
Schedule and confirm patient appointments.
Maintain patient charts, ensuring demographic and insurance information is verified and updated.
Create/prepare superbills accurately and in a timely manner.
Anticipate, manage, and respond positively to changing conditions, such as extended wait times.
Deescalate/resolve patient grievances with effective and kind communication.
Keep the front office and patient waiting areas neat and orderly.
Other duties as assigned to assist with the overall function of the location.
Know the difference between HMO, PPO, POS and Medicare insurances, and which require authorization or referral.
Input the correct payor ID or name and address into EMA.
Collect all pertinent information at check-in (NPP, INS & ID, Demos, CCOF).
Update the PA log, ensuring codes are entered correctly.
Ensure end-of-day closing tasks are accurate and uploaded to the share drive.
Collect cosmetic sales in Lightspeed.
Maintain a clean and organized reception area and restroom facilities.