Patient Care Coordinator

Druid City Vital Care•Colorado Springs, CO

1d•Remote

About The Position

Join Druid City Infusion — part of the Vital Care Infusion Services network! We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics. We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Louisiana, Tennessee and beyond through the broader Vital Care network. At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth. Make an impact where it matters most — grow your career with a team delivering care across the nation!

Requirements

Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)
Licensed Pharmacy Technician
Certified Pharmacy Technician (CPhT)
Proficiency in maintaining medical documentation and working within HIPAA-compliant systems.
Must hold valid and active licensure or certification in one of the following: Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) must be licensed in the state of employment.
Licensed Pharmacy Technician or Certified Pharmacy Technician (CPhT) certification from PTCB or NHA and registration with the state board of pharmacy, if applicable.
Must be able to sit or stand for extended periods while performing job duties.
Frequent and consistent use of a telephone is required, including handling inbound and outbound calls for prolonged periods throughout the workday.
Ability to use a headset and other telecommunication equipment for extended durations.
Manual dexterity required for dialing, typing, and note-taking during calls.
Demonstrate the ability to comfortably navigate computer-based systems, including electronic health records (EHR) and related applications, to support accurate documentation and efficient patient coordination.

Nice To Haves

Certified Patient Navigator (CPN)
Case Management Certification (CCM or ACM)
Certified Pharmacy Technician (CPhT)
2–4 years of experience in patient coordination, case management, or healthcare navigation, preferably involving biologic or specialty medications.
Familiarity with specialty pharmacy operations
Background in patient education and advocacy.

Responsibilities

Act as the primary liaison for patients receiving biologic therapies, offering education, emotional support, and guidance.
Conduct follow-up patient assessments to assess goals of treatment and support needs.
Educate patients on biologic medications, including administration methods, potential side effects, and strategies for compliance with therapy.
Collaborate with healthcare providers when needed to schedule appointments, lab tests, and other services related to biologic treatments in coordination with the Account Executive.
Facilitate communication between patients, providers, and the Pharmacy to ensure timely medication delivery and administration.
Monitor patient adherence to treatment plans and follow up on missed appointments, healthcare provider appointments or medication refills or therapy changes.
Advocate with Pharmacy, Nursing, and Sales teams to support logistical changes related to patient therapy, including dose or frequency adjustments, pre- or post-medication orders, and nursing education updates.
Collaborate with Pharmacy to resolve billing issues and facilitate connections to appropriate resources, ensuring patients receive timely and accurate support.
Maintain accurate, confidential records of patient interactions, treatment plans, and outcomes in compliance with healthcare regulations.
Collaborate with internal teams to identify opportunities for process improvement and ensure quality standards are met.