Patient Care Coordinator
About The Position
Optum is hiring a Patient Care Coordinator for its Henderson, Nevada office. The coordinator works cooperatively with members of the care team to support a positive patient experience. Responsibilities include answering and routing calls, responding promptly to patient appointment and exam requests, reviewing and processing referrals and orders, and scheduling appointments by phone according to applicable guidelines, policies, procedures, productivity requirements, and quality standards. The role also resolves routine to moderately complex issues and refers matters to a supervisor when appropriate. The position also supports patient arrival and check-in, collects applicable patient payments, coordinates intake for infusion room patients, and reschedules appointments after cancellations or no-shows. Work hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. The posting lists the location as 2300 West Charleston, Las Vegas, NV.
Requirements
- High school diploma or GED (or higher), or 2+ years of medical office experience.
- 2+ years of medical office experience.
- 2+ years of customer service experience.
- 2+ years of EMR experience.
- Intermediate-level experience with Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- 1+ years of experience with outbound referrals.
- 1+ years of experience checking out patients.
- Medical terminology.
- Bilingual in English and Spanish.
Responsibilities
- Work cooperatively with all members of the care team to support a positive patient experience.
- Answer phones, respond appropriately, and route calls as needed.
- Respond promptly to patient requests regarding appointments or exams.
- Review referrals and orders for appropriateness; scan, create, protocol, task, and schedule them.
- Schedule appointments by phone, including inbound and outbound calls, following scheduling guidelines, policies, procedures, and department productivity and quality standards.
- Resolve routine to moderately complex issues and refer them to a supervisor when appropriate.
- Greet patients and guests upon arrival.
- Complete tasks associated with patient check-in in Epic.
- Collect applicable co-pays, co-insurance, and patient balances.
- Coordinate intake for infusion room patients.
- Reschedule patient appointments due to cancellations or no-shows.
- Perform other duties pertaining to the position.
Benefits
- Paid time off accruing from the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
