Patient Care Coordinator

Upstream Rehabilitation • San Antonio, TX

13d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in San Antonio, Texas. The role is an entry-level office position that maintains pleasant, consistent clinic operations and supports clinic growth through effective practice management and patient intake. The Patient Care Coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The position involves greeting patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an orderly front office. It also includes managing schedules, documents, deposits, caseload-related reporting, and clinic inventory; supporting patient arrival and referral conversion; and completing required training and compliance activities.

This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Some evening or weekend attendance for special events, or additional work hours, may be required. The role is primarily sedentary and performed indoors, with regular computer and office-equipment use and frequent communication with associates and patients.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a team member.
• Ability to perform the position’s essential functions, including frequent computer and office-equipment use, repetitive typing, and sustained near-vision work.
• Ability to communicate accurately with associates and comprehend information and use judgment to respond appropriately.
• Ability to occasionally lift, carry, push, or pull 0–20 pounds.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits and referrals received by fax or telephone.
• Greet everyone entering the clinic in a friendly and welcoming manner, and create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence patient arrival rate through a positive customer experience.
• Verify patients’ insurance coverage.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage deposits.
• Manage caseload, discharge candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Maintain an orderly and organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED