Patient Care Coordinator - Woodbury, NY

Hyperbaric Medical Solutions•Woodbury, NY

2d•Onsite

About The Position

HMS is seeking a Patient Success Coordinator at its Woodbury, NY location. As a Patient Success Coordinator, your primary role is to ensure that every patient has a wonderful experience at our center, from start to finish. The Patient Success Coordinator performs a variety of functions to support the clinical, billing, and management teams of the organization. But again, above all else, the primary focus of this position is to create an exceptional experience for patients, their caregivers, their referring physicians, and everyone looking to learn more about HBOT and our other services. All responsibilities and tasks are focused on our mission to serve our patients’ health goals.

Requirements

Strong interpersonal skills with outgoing and professional personality
Must be a self-starter
Excellent collaborator with strong problem-solving skills
Excellent, and welcoming, telephone presence - providing a superior patient experience
Excellent written and verbal communication
Fluent in English and Spanish
Computer proficiency - ability to learn and work simultaneously on multiple systems with accuracy
at least two years of relevant experience in a healthcare office support role or spa/hospitality customer service

Responsibilities

Welcome patients with cheer, enthusiasm, and confidence
Help keep office clean and tidy
Perform day-to-day administrative functions, including the following:
Receive and manage phone calls
Assist in patient schedule management
Maintain clean, timely, and accurate data entry
Collect patient payments
Work closely with the billing department to efficiently ready all patients to receive and continue care
Work closely with clinical team to retrieve required medical records and coordinate patients' care plans
Support management, Medical Director, Billing manager and colleagues with any projects and tasks required