Patient Care Coordinator

Lyon College•Little Rock, AR

13d•Hybrid

About The Position

The Patient Representative is responsible for the execution of duties associated with operation of the front desk area of the Lyon College School of Dental Medicine (LCSDM) Clinics to include, but not limited to: completing administrative and financial procedures associated with patient encounters, greeting patients upon arrival and exit of appointment, assisting patients with required paperwork, input of patient data into clinical software system, managing the appointment schedule for dentists, hygienists, & dental students, answering the telephone and returning calls, directing the appropriate use of patient information, and facilitating communication between students, patients, faculty, and staff. Additionally, the Patient Representative is responsible for the security of the front desk area and must secure cash and all other sensitive information. The Patient Representative will assist with insurance verification, follow-up on insurance denials, contacting patients for recall and treatment plan follow up & outstanding account balances, and any other processes that may be required in order to maintain complete patient records and financial files. The Patient Representative will report directly to the LCSDM Business Manager. The Patient Representative must be able to work in a fast-paced environment while maintaining an attitude of positive cooperation.

Requirements

Bachelor's degree in Business, Healthcare or related field plus 3 years' experience in patient registration, scheduling, or billing in a healthcare environment OR high school diploma/GED plus 7 years' experience in administrative support services including 3 years' experience in patient registration, scheduling, or billing in a dental environment.
Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Knowledge in basic dental terminology and registration experience required.
Proficiency with patient account management and scheduling software and Microsoft Office (Word, Excel, and Outlook).
Must be detailed oriented, self-directed, motivated, team-oriented, have ability to multi-task, possess strong organizational skills, problem-solving skills, time management, excellent communication and interpersonal skills.
Support compliance with HIPAA, FERPA, and OSHA guidelines.

Nice To Haves

Patient scheduling experience in a dental environment preferred.
Experience with dental practice management software preferred.
Knowledge of Current Dental Terminology (CDT) preferred.

Responsibilities

Completes all patient arrival and exit procedures - to include entry of appropriate dental procedure (CDT) codes into patient accounts and receipt and accounting of cash & credit card payments/co-payments; ensures proper/secure cash handling procedures are adhered to by staff
Ensures all required paperwork is provided and accurately completed upon patient arrival, scans documents, and inputs customer data into clinical software system
Completes insurance verification on all insured patients and completes precertification when required
Discusses financial options and obligations with patients based upon program eligibility and insurance coverage estimates
Assists the clinic business manager with posting of insurance payments and making account adjustments/write-offs as necessary; reviewing patient explanation of benefits (EOBs) while reconciling with patient accounts, and follow up on insurance denials
Monitors outstanding insurance and Medicaid claims; provides requested documentation to insurance carriers on outstanding claims; contacts patients about outstanding account balances to collect accounts receivables due
Greets patients upon arrival and exit of appointments
Oversees the maintenance of the patient schedule and recall system, ensuring clinic schedules are maintained at capacity in order to meet patient demand and maximize revenue & contacts patients to discuss follow-up on proposed treatment plans; calls patients to confirm appointments; reschedules patients when cancellations/vacancies occur to maintain schedule at capacity
Receives patient complaints and offers resolutions when possible and within authorized limitations; refers complaints to department management/administration when require
Manages clinic's telephone and messaging system and ensures all telephone calls are answered courteously and promptly; serves as primary call receiver and ensures telephone coverage at all times; takes telephone messages and ensures prompt and accurate delivery
Manages the clinic online appointment request system
Provides administrative support to clinical faculty, staff, and students (faxing, copying, non-clinic scheduling, etc.)
Facilitates communication between faculty, staff and students to ensure seamless operation between business and patient care areas
Assists LCSDM administration by producing various clinical statistic reports, relaying communication between central administration and clinical personnel, and serving as a linkage between administrative and clinical programs
Distributes mail to clinical personnel
Maintains administrative supply stock and submits purchase requisitions as needed
Maintains cleanliness and organization of front office and patient waiting areas
May be required to perform other duties as assigned including but not limited to: committee participation, support to School's leadership team, and special event involvement.