Patient Care Coordinator

Upstream Rehabilitation • Pleasant View, TN

4d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its clinic in Pleasant View, Tennessee. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator collaborates with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, maintaining an organized front office, and creating a positive patient experience. Coordinators work with multiple computer programs and perform scheduling, documentation, reporting, and other administrative tasks. This is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines.
• Ability to work with little to no supervision.
• Efficient time-management and presentation skills as a team member.
• Ability to perform sedentary work, including prolonged sitting with the ability to alternate with standing as needed.
• Ability to communicate and hear accurately, operate a computer and office equipment, perform repetitive typing motions, and view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately in various situations.
• Occasional walking, standing, pushing or pulling, lifting, and carrying items weighing 0–20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule new referrals received by fax or telephone and schedule patient visits.
• Verify insurance coverage for patients.
• Create an inviting clinic atmosphere and greet everyone who enters in a friendly, welcoming manner.
• Make welcome calls and monitor and influence arrival rates by providing a great customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED