Patient Care Coordinator - Home IV

Palmetto Infusion Careers•West Columbia, SC

45d•Onsite

About The Position

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life. At Palmetto Infusion we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers. For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities. The Patient Care Coordinator (PCC) facilitates effective patient care coordination services to patients receiving home infusion therapy.

Requirements

High School Diploma or Equivalent
Registered Pharmacy Technician (CPhT), Registered (RMA). May substitute for one or more of the certifications listed or 2 years of clinical clerical experience in lieu of licensure.
1 year of experience as a PCT/RMA/CMA or CPhT with customer service focus
Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
Ability to cope with ambiguous, changing environment while under pressure in a calm
Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion/AccuRX team.

Responsibilities

Contacts patient and/or caregiver to obtain on hand infusion therapy inventory and to identify needs for future deliveries.
Coordinate home infusion therapy and inventory supply requests.
Communicates with pharmacy and nursing staff regarding assistance needed with drug refill or plan of treatment changes.
Assist with obtaining lab order results and submitting lab results to pharmacy for review and to ordering providers as required.
Prepares Delivery Tickets and verifies demographics.
Answers and directs all incoming calls appropriately and with courtesy.
Completes other tasks as delegated or assigned.
Participates in the activities of the Performance Improvement Program.
Performs special projects as assigned.
Attends scheduled patient care conferences, in-services, departmental meetings, etc. as requested.
Takes initiative to present ideas/suggestions to management.