Patient Care Coordinator

AEG Vision • Lincoln, NE

6d

About The Position

The Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps deliver an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule. Responsibilities also include patient communications, insurance and demographic verification, EMR documentation, payment and billing support, patient follow-up, and maintaining a patient-ready front office.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems and EMR.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills focused on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule appointments and optimize provider schedules, including managing cancellations, reschedules, and same-day fill opportunities.
• Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics, and accurately enter and maintain information in the EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps, and communicate or adjust as needed.
• Communicate wait times, delays, and next steps to patients.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office.
• Perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED