Patient Care Coordinator (Part-Time)

Physical Therapy Solutions • Mechanicsville, VA

8h • Onsite

About The Position

As a Patient Care Coordinator, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan. You are the first point of contact for our patients and play a critical role in ensuring an exceptional patient experience from the initial phone call through discharge. In addition to providing outstanding customer service, you will coordinate scheduling, verify insurance benefits, obtain prior authorizations, and ensure patients are financially and administratively prepared for their care. This part-time position is flexible, with 15-20 hours per week.

Requirements

• One year of medical front office experience is preferred
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care

Responsibilities

• Verify patient insurance eligibility, benefits, deductibles, copayments, coinsurance, and coverage limitations prior to treatment.
• Obtain and track prior authorizations, referrals, and precertification’s to ensure timely patient care.
• Communicate with insurance companies regarding authorization status, medical necessity requirements, and benefit questions.
• Notify patients of insurance benefits, estimated financial responsibility, and any authorization requirements.
• Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.
• Work closely with therapists and billing staff to ensure accurate documentation supports authorization and reimbursement requirements.
• Maintain thorough documentation of insurance communications and authorization activity within the electronic medical record.

Benefits

• Competitive compensation
• 401(k) with company support
• Employee Assistance Program (EAP)
• Employee discount programs
• Ongoing professional development and career advancement opportunities
• Leadership and growth pathways within the organization
• A collaborative, supportive, family-friendly work environment
• The opportunity to work alongside highly skilled clinicians and an exceptional support team
• A company culture focused on investing in its people and celebrating success

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed