Central Booking Clerk - Central Services (CS) - Central Booking

MIC Medical Imaging • Edmonton, AB

3d • Hybrid

About The Position

A Patient Care Coordinator (formerly Central Booking Clerk) is responsible for coordinating and scheduling patient appointments across multiple modalities including MRI. They ensure that bookings are made efficiently, accurately, and in line with clinical priorities and availability. Acting as a key point of contact by phone for patients, they communicate with patients, medical staff, and other administrative teams to support smooth service delivery.

Requirements

• High school diploma
• Excellent verbal communication
• Patience, Empathy & Professionalism
• Computer proficiency
• Team player
• Attention to detail and strong organizational skills.

Nice To Haves

• Healthcare or customer service is an asset

Responsibilities

• Managing phone and online requests for appointments.
• Provide information on appointment times, locations and any required preparation.
• Scheduling a variety of diagnostic imaging services.
• Answering inbound calls from patients and physician offices.
• Accurately enter patient information and appointment details into booking systems including updates, changes and cancellations.
• Adhere to policies regarding patient confidentiality and data protection.

Benefits

• Competitive compensation
• Flexible work commitments to accommodate life changes (i.e. full time, part time, casual)
• Comprehensive health and dental coverage
• Vacation allocated on years of services
• Employer-sponsored pension program (RPP)
• Professional learning and development opportunities
• Supports to improve the physical and mental health of our employees
• Vacation Purchase-Sell Program
• Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED