Central Services Clerk
About The Position
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. The candidate will provide troubleshooting and technical support to our Internet & Mobile Banking and eStatement customers. This position requires heavy telephone customer and branch contact and data entry. The candidate must have the ability to troubleshoot customer issues with online banking applications, StarConnect Plus, Onsite Banker Plus and eStatements. Must be able to navigate the internet and have excellent customer service, communication, and organizational skills.
Requirements
- Ability to troubleshoot customer issues with online banking applications, StarConnect Plus, Onsite Banker Plus and eStatements.
- Ability to navigate the internet.
- Excellent customer service skills.
- Excellent communication skills.
- Excellent organizational skills.
Responsibilities
- Provide troubleshooting and technical support to Internet & Mobile Banking and eStatement customers.
- Handle heavy telephone customer and branch contact.
- Perform data entry.
- Troubleshoot customer issues with online banking applications, StarConnect Plus, Onsite Banker Plus and eStatements.
- Navigate the internet.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
