Patient Care Coordinator

Thrivewell Infusion • Chinatown, NY

7d

About The Position

ThrIVewell Infusion is seeking compassionate, organized, patient-focused individuals for its Patient Care team. The Patient Care Coordinator is a primary point of contact for patients throughout their infusion therapy journey, coordinating appointments and communicating with patients and healthcare providers to support a smooth experience from referral through treatment. The role calls for a personable, detail-oriented individual comfortable working in a fast-paced healthcare environment and providing exceptional customer service and support.

Requirements

• Fluency in Mandarin Chinese and/or Cantonese is required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfort using computers, electronic medical records, and scheduling systems.
• Ability to work collaboratively with clinical and administrative teams.
• Strong commitment to patient satisfaction and confidentiality.

Nice To Haves

• Previous experience in healthcare, patient coordination, medical office administration, or customer service is preferred.

Responsibilities

• Serve as a primary point of contact for patients, answering questions and providing guidance throughout their infusion therapy journey.
• Communicate appointment details, treatment schedules, next steps, instructions, and updates to patients in a timely, professional, and compassionate manner.
• Coordinate and schedule infusion appointments based on provider orders, treatment plans, and center availability.
• Work with clinical teams to schedule patients appropriately and efficiently; assist with rescheduling and communicating changes.
• Monitor upcoming appointments and follow up with patients as needed.
• Collaborate with nurses, providers, authorization teams, specialty pharmacies, and other internal departments.
• Coordinate patient referrals and ensure required information is received and communicated to appropriate teams.
• Help identify and resolve scheduling or communication barriers that may delay treatment, and maintain communication with internal teams to support a seamless patient experience.
• Maintain accurate, up-to-date patient information and document communications, appointment updates, and follow-up activities.
• Assist with collecting and organizing patient documentation, and handle patient information confidentially in accordance with HIPAA guidelines.
• Build positive patient relationships through professionalism, empathy, and clear communication; help create a welcoming and supportive environment.
• Identify opportunities to improve the patient experience and coordination of care.

Benefits

• Competitive salary and benefits package.
• Paid holidays and PTO.
• 401(k) retirement plan.
• Opportunities for growth and professional development.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed