Patient Care Coordinator

Highbar Physical Therapy•Scituate, MA

About The Position

The Patient Care Coordinator (PCC) is an integral part of the clinical team, responsible for creating excellent patient experiences and supporting administrative excellence in the clinic. The PCC greets and directs patients and visitors, manages appointments and communications, collects co-payments, explains insurance benefits and authorization requirements, and supports therapists with administrative and clerical tasks.

Requirements

High school diploma or GED.
Two to three years of related experience and/or training.

Nice To Haves

Associate degree in healthcare administration or a related field of study.

Responsibilities

Retrieve daily messages from the answering machine and update appropriate schedules to reflect changes.
Greet and direct patients, vendors, and visitors.
Ensure new patients complete required paperwork, then organize it and add it to the patient chart before the first appointment.
Answer a multiple-line telephone system and obtain demographic and insurance information from new patients scheduled for an initial evaluation.
Collect co-payments and document payment transactions on written receipts.
Manage patient appointments and cancellations, review therapist schedules to fill openings through the medical records system, and document pertinent conversations.
Fax patient information to medical offices at therapists' request.
Maintain a general understanding of insurance and how to read benefit eligibility information.
Explain insurance benefit details to patients, including authorization requirements, co-pays, and deductibles.
Initiate collection activity in accordance with company policies and procedures.
Negotiate payment terms with customers in accordance with established guidelines to minimize the potential for collection agency referral.
Review essential reporting and dashboards regularly to ensure tasks are completed in a timely manner.