Patient Care Coordinator

InnovaCare • New Braunfels, TX

14d • Onsite

About The Position

The Patient Care Coordinator supports physicians and guides patients through clinic visits, helping ensure a smooth and personal experience. The role manages front-desk operations, patient registration and intake, appointment scheduling, provider schedules, waiting-room flow, patient payments, and medical records. The coordinator also helps patients address healthcare-system, financial, or social barriers and may assist with hospital follow-up scheduling and cashiering tasks.

Requirements

• High school diploma or GED.
• Customer service experience.
• One to two years of experience in healthcare settings.
• Team spirit, a calm demeanor, and a passion for people.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Welcome patients and visitors upon arrival at the clinic.
• Manage the waiting room and keep wait times within 15 minutes of arrival; notify patients and visitors of delays.
• Manage front-desk workflow and communicate with medical assistants.
• Manage providers’ daily schedules.
• Obtain, record, and update patients’ personal and financial information to maintain accurate registration.
• Help patients address healthcare-system, financial, or social barriers, including requesting interpreters and arranging transportation or prescription assistance; facilitate primary care provider changes when necessary.
• Assist patients with intake, including scanning required documents.
• Collect patient financial responsibility, such as copayments, coinsurance, and deductibles, and issue receipts.
• May manage a cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
• Process walk-in patients and visitors, greet them, answer phone calls promptly and professionally, and schedule appointments according to guidelines.
• Schedule appointments and may assist the case manager with hospital follow-up scheduling.
• Maintain and manage medical records, including filing, scanning, and preparing records for schedules.
• Ensure correspondence is scanned or filed promptly.
• Process medical-record release requests and maintain appropriate logs.
• Perform other related duties as assigned.

Benefits

• Health insurance, with eligibility 30 days after employment.
• Dental insurance, with eligibility 30 days after employment.
• Vision insurance, with eligibility 30 days after employment.
• Paid time off.
• Paid holidays.
• 401(k) with company match.
• Educational assistance.
• Life insurance.
• A workplace described as feeling like family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED