Patient Care Coordinator

Beacon Clinic•Coeur d'Alene, ID

21d

About The Position

Beacon Clinic is a patient-focused health and wellness clinic providing medical oncology and hematology, radiation oncology, rheumatology, and urology services. The Multi-Specialty Care Coordinator helps patients overcome practical, financial, and social barriers that may delay or prevent access to care. Through resource identification, assistance coordination, and consistent follow-up, the position supports timely treatment, continuity of care, and a positive patient experience across specialties. The coordinator assesses patients’ nonclinical needs and works with patients, caregivers, providers, clinical staff, and community organizations to connect patients with available assistance. The role includes coordinating transportation, lodging, community resources, grants, emergency financial assistance, and medication assistance programs. The coordinator also manages related applications and follow-up, maintains accurate records, and protects patient confidentiality.

Requirements

Compassionate and caring bedside manner.
Excellent attention to detail and ability to balance competing priorities.
Strong written and verbal communication skills.
Knowledge of medical terminology, insurance policies, and healthcare regulations.
Associate or bachelor's degree, or at least 3 years of equivalent experience.
Strong organizational, communication, problem-solving, and follow-through skills, including the ability to manage multiple requests, deadlines, and applications.
Ability to work compassionately with patients and caregivers, collaborate across departments, maintain accurate documentation, and protect confidential information.

Nice To Haves

Experience in healthcare, patient navigation, care coordination, social services, financial assistance, or community resource coordination.
Experience with grant applications, charitable programs, medication assistance, or transportation and lodging resources.
High school diploma or equivalent; an associate degree in healthcare administration or a related field is preferred.

Responsibilities

Identify barriers to care and assess needs related to transportation, lodging, financial hardship, medication access, and other nonclinical support services.
Coordinate resources and assistance with patients, caregivers, providers, clinical staff, and community organizations to support timely access to care and continuity of treatment.
Guide patients through assistance programs by explaining eligibility requirements and next steps, and follow through to help resolve barriers to care.
Coordinate transportation, mileage assistance, lodging, and other resources to reduce travel-related barriers.
Establish and maintain relationships with community organizations, transportation providers, lodging programs, charitable foundations, and other assistance resources.
Identify and coordinate applications for grants, emergency financial assistance, and community programs; keep current information on eligibility requirements, application procedures, funding availability, and deadlines.
Identify patients eligible for manufacturer-sponsored free medication programs, patient assistance programs, and charitable medication resources.
Coordinate medication-assistance applications, documentation, approvals, renewals, and follow-up with pharmaceutical manufacturers, specialty pharmacies, and internal clinical and authorization teams.
Collaborate with clinical and financial counseling staff to resolve medication access barriers and identify alternative assistance.
Maintain accurate records and protect patient confidentiality.