Patient Care Coordinator

UnitedHealth Group • Seal Beach, CA

7d • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator reports to the Center Administrator and provides front-office support, including appointment scheduling, patient registration, cashiering, answering incoming calls, and related clerical functions. The role is located at 1198 Pacific Coast Highway, Seal Beach, California, and operates Monday through Friday from 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Basic proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• At least 1 year of experience with medical office processes.
• At least 1 year of related work experience, including data entry.
• Prior experience with EMR computer applications.

Responsibilities

• Greet patients and manage appropriate standard wait times.
• Complete check-in and check-out tasks, including verifying patient demographics and insurance, completing pre-authorizations or precertifications for procedures, and copying required documents.
• Collect co-payments, co-insurance, and deductibles, and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Answer phones and schedule appointments.
• Redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Maintain and manage medical records, including filing or scanning records and preparing records for the schedule.
• Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid time off accruing from the first pay period and 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED