Patient Care Coordinator

Advanced Medaesthetic Partners•Roseville, CA

58d•Onsite

About The Position

The Patient Care Coordinator will serve as the primary point of contact for all patients, ensuring a welcoming and efficient experience. This role involves supporting healthcare providers by maintaining complete chart documentation and facilitating smooth patient flow. Key responsibilities include managing check-out processes, handling payments, applying loyalty program rewards, and reviewing visit summaries. The coordinator will also be responsible for scheduling appointments, managing incoming calls, and conducting patient outreach. Additionally, they will educate patients on services, promotions, rewards programs, and financing options, while focusing on building strong patient relationships to foster loyalty and encourage repeat visits. This role is crucial in contributing to re-engagement and retention strategies.

Requirements

Previous medical experience in aesthetics, plastic surgery, cosmetic dermatology practice, or similar experience in a client-facing, customer service focused role.
Strong organizational and communication skills.
Proven ability to manage confidential information appropriately.
High school diploma or equivalent required
Bilingual preferred

Responsibilities

Greet and serve as the first point of contact for all patients
Support providers by ensuring chart documentation is complete and patient flow is smooth
Manage check-out, collect payments, apply rewards (Alle, Aspire, Xperience), and review visit summaries
Schedule appointments, answer calls, and conduct patient outreach
Educate patients on services, promotions, rewards, and financing options
Build strong patient relationships that promote loyalty and repeat visits
Contribute to re-engagement and retention strategies