Patient Care Coordinator-Auburn, NY
About The Position
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. This role involves greeting patients, managing appointments, handling insurance verification, processing payments, and assisting with general office duties and inventory management. Additionally, the HCC will support sales of accessories, process patient orders, and assist with community outreach events.
Requirements
- High School Diploma or equivalent
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Previous customer service experience is required
Nice To Haves
- Associates degree
- Prior experience/knowledge with hearing aids is a plus
- EMR/EHR experience a plus
- 2+ years in a health care environment is preferred
Responsibilities
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files/notes
- Schedule/Confirm patient appointments
- Complete benefit checks and authorization for each patients’ insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and any patient support
- Process patient orders, receive all orders and verify pick up, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order/monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
Benefits
- 401K with a Company Match
- Medical, Dental, Vision Coverage
- FREE hearing aids to all employees and discounts for qualified family members
- PTO and Holiday Time
- Legal Shield and Identity Theft Protection
- 1 Floating Holiday per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
