Patient Care Coordinator

Fusion Physical Therapy Partners • Hanover, NH

7d • Onsite

About The Position

BE Fit Physical Therapy, a leading outpatient practice serving Vermont’s and New Hampshire’s Upper Valley region and a member of Fusion Physical Therapy Partners, is seeking a motivated, detail-oriented Patient Care Coordinator for its clinics in Hanover, New Hampshire, and White River Junction, Vermont. The coordinator is the first point of contact for patients and visitors and helps create a positive, welcoming experience while supporting front-desk and clinic operations. The stated coverage hours are Monday through Friday, 8 a.m. to 6 p.m., with flexibility for varied coverage within those hours. The position also requires flexibility for afternoon and some evening shifts.

Requirements

• High school diploma or equivalent.
• Excellent organizational skills, including the ability to multitask and prioritize tasks to support smooth front-desk operations.
• Strong written and verbal communication skills for professional interactions with patients and staff, in person and by phone.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and some evening shifts.

Nice To Haves

• Previous experience in a medical receptionist or customer service role; experience is preferred but not required.
• Strong computer skills, with knowledge of Google Docs or similar preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner.
• Answer incoming calls and route them to the appropriate staff members.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure information is accurate in computer systems.
• Coordinate with therapists and clinicians to manage patient appointments.
• Process payments and respond to insurance-related inquiries accurately and confidentially.
• Maintain knowledge of clinic services and programs to answer patient inquiries.
• Manage time effectively while handling multiple tasks.

Benefits

• 401(k) with company match
• Paid time off
• Six paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED