PATIENT CARE CRD-INF/ONC

Premier Health•Centerville, OH

About The Position

The Infusion Center Patient Care Coordinator (PCC) supports complex, interdisciplinary patient care coordination and performs administrative and clinical duties under Registered Nurse supervision and as delegated in accordance with the Ohio Board of Nursing. The PCC is the initial point of contact for patients and visitors. Administrative work may include coordinating incoming calls; collecting patient data; entering patient information and charges into the hospital system; scheduling appointments, tests, and procedures; completing registration and entering financial and demographic information into the ADT system; verifying insurance benefits; generating ABNs; reviewing orders for compliance; completing MSP; obtaining financial and treatment consents and applicable pre-certifications; preparing hybrid charts; and providing clerical support while meeting regulatory requirements. Clinical duties may include assisting patients to and from the department, obtaining and recording vital signs, assisting with patient care, recognizing and reporting abnormal findings to the Registered Nurse based on established standards and guidelines, and stocking or ordering supplies. The PCC provides patient financial assessment and evaluation and maintains confidentiality, privacy, and excellent customer service when communicating with physicians, physician offices, patients, and coworkers. The role requires patience, composure, compassion, adaptability, time management, interpersonal skills, and the ability to manage multiple tasks and interruptions while maintaining a professional demeanor.

Requirements

High school completion or GED.
Current Healthcare Provider or Professional Rescuer BLS CPR certification required before completion of orientation.
Successful completion of one of the following: prior STNA or CNA training; Patient Care Technician/Assistant training; direct patient care experience within the last five years performing fundamental vital-sign skills and direct care activities such as bathing, turning/positioning, or toileting; or current nursing-school enrollment with at least one clinical rotation completed.
Candidates with previous direct patient care experience may be excused from fundamental training (BCOP) after successful skills validation, in lieu of the listed training or experience requirements.
Basic computer knowledge and ability to learn and use multiple software and hardware products.
Strong organization skills and effective interpersonal and communication skills.
Ability to perform varied tasks, adapt to short-notice assignment changes, and multitask through constant interruptions while maintaining a pleasant demeanor.
Ability to maintain a professional demeanor in stressful situations.
Ability to use machinery typically found in a business office environment.

Nice To Haves

Prior direct patient care experience.
Knowledge of medical terminology.
Customer service, general clerical or office, hospital, medical office or clinic, or insurance company experience.
Applicable coursework may substitute for previous work experience.

Responsibilities

Serve as the initial point of contact for patients and visitors to the department.
Coordinate incoming calls and provide clerical support.
Collect patient data and enter patient information and charges into the hospital system.
Schedule appointments and ordered medical tests and procedures.
Complete patient registration by collecting and entering financial and demographic information into the ADT system.
Verify insurance benefit information, generate ABNs, complete MSP, and obtain financial and treatment consents.
Review orders for compliance and obtain pre-certification when applicable.
Prepare patient hybrid charts and maintain compliance with regulatory requirements.
Provide financial assessment and evaluation for each patient entering the hospital.
Assist patients to and from the department and assist with patient care.
Obtain and record vital signs, identify abnormal findings based on established standards and guidelines, and report findings to the Registered Nurse.
Stock and order supplies.
Communicate effectively with physicians, physician offices, patients, and coworkers while protecting patient confidentiality and privacy.