PRN IN, Patient Care Coordinator - Interventional Psychiatry (PRN)
About The Position
The Patient Care Coordinator administers Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. The role supports the safe and accurate delivery of interventional therapies and provides patients with a compassionate, professional experience throughout treatment. The position combines high-touch patient care with administrative coordination in a behavioral health clinic. The Coordinator guides patients through intake, treatment, and follow-up for TMS and intranasal esketamine therapy, while supporting clinic operations through scheduling, patient check-in, payment collection, insurance coordination, and accurate recordkeeping. This is a PRN/per-diem position based in person at the Carmel, Indiana clinic, with variable hours depending on clinic and patient capacity. Shifts are scheduled as needed to cover PTO, training days, and increased patient demand. Weekly hours remain within the applicable state-law PRN threshold. As services grow, PRN team members receive first priority for full-time roles when available. Pay is $30 per hour.
Requirements
- High school diploma or equivalent.
- Ability to follow detailed clinical protocols and safety guidelines.
- Excellent interpersonal and communication skills.
- Strong attention to detail and documentation accuracy.
- Basic proficiency with computers and electronic health records.
- Reliable transportation to and from the clinic.
- Compassionate, patient-centered approach; ability to remain calm and supportive in stressful situations; dependability and punctuality; professional demeanor; and a team-oriented willingness to learn.
Nice To Haves
- Associate’s or bachelor’s degree.
- Background in healthcare, psychology, neuroscience, or certified medical assisting.
- Proven ability to build trust-based relationships with psychiatrists and community providers and translate those relationships into consistent patient referrals for TMS and Spravato.
- Prior experience in a mental health or medical setting.
Responsibilities
- Administer TMS and Spravato treatments according to physician orders and established protocols.
- Monitor patients during and after treatment for safety and side effects.
- Document treatment sessions in the electronic health record system.
- Provide emotional support and reassurance throughout patients’ treatment courses.
- Maintain the cleanliness and safety of treatment rooms and equipment.
- Report technical issues, patient concerns, and deviations from protocol to the supervising provider.
- Assist with patient check-in, co-payment collection, and appointment scheduling.
- Guide patients through intake, treatment, and follow-up phases for TMS and esketamine therapy.
- Educate patients about treatment processes, expectations, and safety protocols.
- Assist with pre- and post-treatment assessments and report concerns to the clinical team.
- Complete and accurately file required clinical documentation.
- Gather insurance information and verify coverage for TMS and Spravato.
- Help initiate and follow up on pre-authorizations in collaboration with the billing team.
- Report daily patient updates, safety observations, and compliance concerns.
- Support clinic flow by coordinating room readiness and daily schedules.
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What This Job Offers
Education Level
High school or GED
