Patient Care Coordinator

AEG Vision • New York, NY

7d

About The Position

At AEG, the Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps create efficient, high-quality patient experiences by anticipating needs, communicating clearly, and proactively managing the daily schedule.

The coordinator serves as the primary point of contact for patients, customers, and vendors, and handles appointments, communications, insurance and demographic verification, records, charges, and account review. The role also monitors patient flow, communicates delays and next steps, coordinates transitions between clinical and optical teams, supports patient retention outreach, and helps keep the front office organized and patient-ready. Other duties may be assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems, including EMR.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills focused on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as the primary point of contact for patient interactions.
• Answer telephone calls and respond to inquiries, email, and digital communications in a timely, professional manner.
• Schedule appointments and support provider schedule optimization, including cancellations, reschedules, and same-day openings.
• Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics, and accurately maintain information in the EMR.
• Understand insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps, and communicate and adjust as needed.
• Proactively communicate wait times, delays, and next steps to patients.
• Coordinate with clinical and optical teams to support smooth transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, patient-ready front office.
• Perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED