Patient Care Coordinator

Upstream Rehabilitation • Spokane Valley, WA

3d • $19 - $21

About The Position

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Spokane Valley, Washington. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an inviting, orderly clinic and front office. The coordinator also manages schedules, documents, deposits, inventory, and related patient and insurance reporting, while monitoring the patient experience and clinic arrival rates. The position requires multitasking across computer programs and office equipment, handling deadlines and routine training, and working with limited supervision.

This is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with frequent computer use and occasional handling of items weighing up to 20 pounds.

The stated Washington annual pay range is $19–$21 USD. Pay depends on experience, credentials, certifications, and other qualifications. Full-time positions may also be eligible to participate in bonus programs or other incentive plans.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to sit for extended periods, with the ability to alternate with standing as needed.
• Ability to communicate with associates and hear and speak to exchange information accurately.
• Ability to frequently operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines, using gross and fine manipulation.
• Ability to perform repetitive typing and frequently view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately in various situations.
• Ability to occasionally walk, stand, push or pull 0–20 pounds, lift 0–20 pounds from floor to waist, and carry, push, or pull items weighing 0–20 pounds.
• Ability to rarely crawl, crouch, kneel, stoop, climb stairs or ladders, reach above shoulder height, or lift under 10 pounds from waist to shoulder.
• Ability to work a minimum of 40 hours per week during normal business hours Monday through Friday, with possible additional hours and occasional evening or weekend events.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and schedule patient visits.
• Verify insurance coverage for patients.
• Collect patient payments and all money due at the time of service.
• Convert referrals into evaluations.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.
• Potential participation in bonus programs or other incentive plans for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED