Patient Care Coordinator

Smile Brands•Augusta, KS

About The Position

As a Patient Care Coordinator, you are one of the first people patients meet and play an important role in their experience. You help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You bring the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making each visit personal, positive, and easy. This is a patient-facing front-office role that supports patients throughout their visits and works alongside the dental team. The schedule is Monday through Thursday, 8 a.m. to 5 p.m. Compensation is $17–$22. Benefits depend on employment status and hours worked.

Requirements

Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and positive relationships with patients.
Strong organization and attention to detail.
Comfort working in a fast-paced, team-oriented environment.
A positive, professional, and patient-first approach.

Nice To Haves

At least 1 year of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
Knowledge of dental terminology.
Previous experience in a dental or medical office setting.

Responsibilities

Create a warm, welcoming environment and make every patient feel valued upon arrival.
Support patients through check-in and check-out, appointment scheduling, insurance verification, and questions about their care.
Help patients understand treatment recommendations, payment options, and available financial arrangements.
Build trusting relationships and help make patients’ dental experiences comfortable and stress-free.
Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive care.
Show genuine appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.