Patient Care Coordinator

Forge Specialty Partners LLC•North Charleston, SC

1h•Hybrid

About The Position

The Patient Care Coordinator plays a crucial role in ensuring a seamless and positive experience for patients throughout their treatment journey. This position involves coordinating all aspects of patient care, from initial consultation to post-operative follow-up, while also providing essential support to the assigned surgeon. The coordinator acts as a central point of contact, liaising between patients, referring offices, surgeons, dental laboratories, hospitals, and internal departments. Key responsibilities include explaining treatment plans, discussing financial options, managing schedules, ensuring necessary supplies and authorizations are in place, and maintaining accurate patient records. The role requires strong communication, organizational, and problem-solving skills, with a commitment to exceptional customer service and compliance with healthcare regulations.

Requirements

Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills.
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and practice management software.
Ability to manage multiple priorities while maintaining accuracy and professionalism.
Strong organizational, problem-solving, and time-management skills.
Ability to work independently while collaborating effectively with surgeons and team members.
Travel with the assigned surgeon to all scheduled practice locations as part of their regular rotation.
Additional travel to other practice locations may be required based on operational needs and at the direction of management.
Reliable transportation and the ability to travel regularly between offices are required.
Travel is an essential function of this position.

Nice To Haves

3+ years of dental, oral surgery, medical, or specialty healthcare experience.
Previous experience in treatment coordination, surgical scheduling, insurance coordination, or patient care management.
Experience presenting treatment plans and discussing financial arrangements with patients.

Responsibilities

Present and explain treatment plans to patients with confidence and professionalism.
Discuss insurance coverage, out-of-pocket costs, and available financing options.
Coordinate all aspects of patient care from consultation through post-operative follow-up.
Conduct post-operative calls for surgical patients and address patient concerns.
Maintain the highest level of customer service and patient satisfaction.
Meet daily with the assigned surgeon to review schedules, patient cases, and operational needs.
Manage and maintain surgeon scheduling templates and preferences.
Coordinate appointments and treatment timelines based on surgeon availability and clinical priorities.
Ensure all required surgical equipment, instruments, hardware, and supplies are available before treatment.
Verify that all required authorizations, referrals, and approvals are obtained prior to treatment.
Coordinate medical clearances when required.
Collaborate with insurance companies, billing teams, hospitals, and outside providers to ensure seamless patient care.
Maintain compliance with all office policies regarding fees, documentation, and insurance requirements.
Serve as the primary point of contact between patients, referring offices, surgeons, dental laboratories, hospitals, and internal departments.
Respond to internal and external communications promptly and professionally.
Coordinate complex treatment cases involving multiple providers and facilities.
Maintain accurate patient records and documentation utilizing practice management software and Microsoft Office applications.
Stay informed on procedures, treatment options, and scheduling protocols to effectively support patients and providers.
Maintain compliance with OSHA, HIPAA, DHEC, and all company policies.
Attend required meetings, training sessions, and continuing education opportunities.
Perform additional duties as assigned by management.