Patient Care Coordinator

Smile Brands • North Vernon, IN

6d • Onsite

About The Position

At Bright Now! Dental supported by Smile Brands, we believe exceptional patient care starts the moment a patient walks through the door. Our North Vernon office is seeking a friendly, organized, and service-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit. As a key member of our front office team, you’ll help create a welcoming environment while supporting scheduling, patient communication, insurance coordination, and daily office operations. If you thrive in a fast-paced environment and enjoy building relationships with patients, we’d love to meet you.

Requirements

• At least 1 year of experience in a dental, healthcare, or customer service environment preferred
• Knowledge of dental terminology and dental insurance processes preferred
• Strong communication and interpersonal skills with a patient-first mindset
• Highly organized with strong attention to detail and multitasking abilities
• Positive attitude, professionalism, and ability to thrive in a team-oriented environment
• Experience with dental software systems is a plus
• At least one year related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Nice To Haves

• Previous experience in a dental or medical office setting

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care
• Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Benefits

• paid time off (“PTO”)
• health
• dental
• vision
• health savings account
• telemedicine
• flexible spending accounts
• life insurance
• disability insurance
• employee discount programs
• pet insurance
• a 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed