Patient Care Coordinator
About The Position
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Requirements
- High school diploma or GED required.
- Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
- Valid California driver's license and valid vehicle insurance required.
- Bilingual in Spanish (Required).
- Computer skills for documentation, email and chat support.
- Proficient skills in working independently and collaboratively in a team to provide member care.
- Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously.
- Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.
- Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.
Nice To Haves
- MA certificate or medical terminology knowledge preferred.
Responsibilities
- Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.
- Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
- Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
- Maintain on-going contact with members, via telehealth and in-person visitation.
- Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
- Maintain empathy and professionalism while contacting members and families.
- Supporting behavioral health coordination, Substance Abuse and Community Resources.
- Perform additional duties as assigned.
Benefits
- Medical, Dental, & Vision Benefits
- Short & Long-Term Disability Benefits
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- 401(K)
- Paid Vacation and Sick Leave
- Paid Holidays
- Employee Referral Program
- Company Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
