Patient Care Coordinator

Beacon Oral Specialists•Laurel, MD

6d•Onsite

About The Position

The Patient Care Coordinator provides customer service and care coordination for patients, referring dental offices, and the practice team. The role supports patients throughout all phases of care, serves as the primary contact for assigned referring doctors, discusses treatment and answers questions, and helps patients schedule and follow through with surgical appointments and treatment plans. The coordinator also handles insurance verification, patient charts and consultation charges, inbound calls as needed, and coordination with doctors and office staff. The position is on-site at Maryland Oral Surgery Associates in Laurel, Maryland, and offers hands-on training and opportunities to grow within the company.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Understanding of dental and medical insurance.
Excellent customer service skills.
Excellent written and verbal communication skills.
Professional voice inflection and direct eye contact.
Professional business attire, appearance, and phone etiquette.
Belief in the practice’s treatment and fees.
Proficiency in basic math and accounting skills.
Ability to work on-site.
Ability to sit behind a desk approximately 50% of the workday.
Ability to sit, stoop, turn, stand, bend, walk, hear, read, write, and use a keyboard; may lift up to 25 lbs.

Nice To Haves

Experience working in a dental or healthcare setting.
Experience with WIN/OMS.

Responsibilities

Provide quality care and attention to patients, referring offices, and the team.
Assist patients in all phases of care.
Act as the primary contact for assigned referring doctors.
Discuss patient care and answer questions about treatment.
Follow up with patients regarding missed or broken appointments and unscheduled treatment.
Contact patients before surgery to collect payment deposits and answer questions.
Assist with inbound calls when other employees are unavailable.
Schedule surgical appointments according to practice goals and scheduling blocks.
Follow up on unscheduled treatment plans.
Respond to needs of assigned referring doctors and office staff.
Coordinate doctor meetings and respond to patient questions and requests.
Maintain patient charts and ensure required forms are accounted for and signed.
Verify insurance.
Review consultation charges and enter them into the computer.
Back up other coworkers in Reception, PCC, Scheduler, Finance, and Manager roles.
Perform other duties as assigned.