Patient Care Coordinator

Visiting Docs • Queens, NY

3d • Onsite

About The Position

Visiting Docs is hiring three full-time Patient Care Coordinators for its Queens locations in Rego Park, Elmhurst, and Corona. The role supports a concierge-style, white-glove patient experience, from the first patient contact through scheduling, care coordination, and follow-up. Coordinators serve as a primary point of contact for patients and help ensure interactions are welcoming, professional, compassionate, and attentive. Each position has a primary assigned location, though occasional travel between locations may be required to support patient care and operational needs.

The schedule is Monday through Friday, 9:00 AM to 5:00 PM, with no evenings or weekends. Compensation is $23–$25 per hour. Visiting Docs describes the work environment as supportive and team-oriented and offers opportunities for long-term professional growth.

Requirements

• At least one year of experience in a medical office setting.
• Familiarity with EMR/EHR systems.
• Exceptional interpersonal, communication, and customer service skills.
• Professional, polished, and patient-centered approach to interactions.
• Strong organizational skills and ability to manage multiple priorities efficiently.
• Excellent attention to detail and commitment to accuracy.
• Proactive, solutions-oriented attitude and willingness to take initiative.
• Ability to work collaboratively with providers, colleagues, patients, and families.
• Ability to maintain composure, courtesy, and attention to detail in a fast-paced environment.

Nice To Haves

• Previous experience as a Patient Care Coordinator, Medical Assistant, or similar healthcare support professional.
• Experience with eClinicalWorks (eCW).

Responsibilities

• Deliver a welcoming, professional, courteous, and attentive patient experience.
• Serve as a primary patient contact for scheduling, inquiries, and care coordination.
• Anticipate patient needs, address concerns, and follow through to support a seamless experience.
• Coordinate daily patient scheduling and appointment flow while minimizing unnecessary delays.
• Communicate with patients, families, providers, and other healthcare professionals with warmth, professionalism, and discretion.
• Coordinate patient follow-up and support timely communication and continuity of care.
• Verify insurance eligibility and assist with authorization requests.
• Maintain accurate, timely, and complete documentation in the electronic health record system.
• Obtain and document patient vital signs as needed.
• Assist with general front-office operations and patient support.
• Take initiative and accountability in meeting patient needs and following through on commitments.

Benefits

• Competitive compensation.
• Supportive, team-oriented work environment.
• Opportunities for long-term professional growth.
• Consistent weekday schedule with no evenings or weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED