Patient Care Coordinator

AEG Vision • Mount Juliet, TN

13d

About The Position

At AEG, the Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps create an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule. Responsibilities also include maintaining patient records and payment information, coordinating patient transitions with clinical and optical teams, and supporting patient retention through follow-up outreach. The position reports to the Practice Manager, Assistant Practice Manager, and/or Optometrist for assigned duties.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems, including EMR.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills focused on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as the primary point of contact for patient interactions.
• Answer telephone calls and respond to inquiries, email, and digital communications in a timely, professional manner.
• Schedule appointments and optimize provider schedules, including managing cancellations, reschedules, and same-day openings.
• Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics; accurately enter and maintain complete information in the EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances and support claims preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules, identify bottlenecks, delays, or overlaps, and communicate or make adjustments as needed.
• Keep patients informed about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, patient-ready front office.
• Perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED