Patient Care Coordinator

MAX Surgical Specialty Management • Toms River, NJ

11d

About The Position

Coastal Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to deliver customer service by phone and in person and serve as the first point of contact for patients. The role supports patients in a fast-paced, dynamic environment and helps maintain an efficient registration process and patient flow. The coordinator also handles scheduling, payment collection, patient-record updates, and general clerical work. Flexibility is required to cover for other staff and work at other office locations when asked.

Requirements

• High school diploma.
• Comprehensive knowledge of electronic medical systems.
• Excellent phone etiquette and ability to establish rapport with diverse clientele.
• Ability to prioritize workload and perform in a fast-paced, challenging environment.

Nice To Haves

• Associate degree in healthcare or a related field.
• At least one year of dental administration experience.
• Adeptness in the healthcare industry.

Responsibilities

• Greet visitors, patients, and families professionally and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent service to patients and families.
• Answer and direct telephone calls, take accurate messages, and deliver them to the appropriate person.
• Post self-pay charges, collect payments, and provide receipts.
• Reconcile billing slips with the daily schedule.
• Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
• Schedule appointments accurately according to department guidelines and use a waitlist when applicable.
• Communicate problems, concerns, and issues promptly and appropriately to the Team Lead or Manager.
• Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
• Adapt to varying work schedules and cover for other staff, including at other office locations, when asked.
• Follow downtime procedures.
• Perform other duties as assigned.

Benefits

• Competitive health insurance and benefits, including medical, dental, vision, disability, and more.
• 401(k) retirement savings plan with employer match.
• Paid time off, sick leave, and paid holidays.
• Career growth opportunities.
• Competitive salaries and annual performance and compensation reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED