Patient Care Coordinator

Beltone•Slidell, LA

12d•$20 - $21•Onsite

About The Position

ValleyWide Hearing Aid Center is seeking a compassionate, energetic, and highly organized Patient Care Coordinator (PCC) to be the welcoming face of their practice. This role is ideal for someone who thrives in a fast-paced medical office environment, loves building relationships, and takes pride in providing exceptional patient experiences from the first phone call through ongoing care. The PCC will play an important role in helping people improve their hearing and reconnect with the world around them, working alongside a caring provider who values teamwork, patient-centered care, and creating an exceptional experience for every individual.

Requirements

Minimum 10 years of medical office, healthcare administration, or patient coordination experience
High school diploma or GED
Front desk medical office experience
Strong computer and technology skills
Excellent customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving abilities

Nice To Haves

Hearing healthcare, audiology, ENT, or medical specialty practice experience
Insurance verification and claims processing experience
Experience working with EMR systems and scheduling software
Sales, patient retention, or treatment acceptance experience

Responsibilities

Create Outstanding Patient Experiences by greeting patients and visitors with warmth and professionalism, answering questions about hearing healthcare services and solutions, building meaningful relationships with patients and their families, and ensuring every patient feels welcomed, valued, and cared for.
Support a Thriving Practice by scheduling and confirming appointments, managing and coordinating provider schedules, keeping daily operations running smoothly and efficiently, and identifying opportunities to improve patient flow and satisfaction.
Handle Administrative & Financial Responsibilities including checking patients in and out, collecting payments and maintaining accurate financial records, processing insurance information and benefit verification, maintaining patient charts and documentation, and tracking inventory, hearing aid orders, and repairs.
Help Grow the Practice by conducting patient retention and recall activities, supporting community outreach and grassroots marketing efforts, tracking marketing inquiries and referral sources, and assisting with educational events and patient engagement initiatives.
Serve as the first point of contact for patients and prospective patients.
Conduct patient retention and follow-up calls.
Coordinate hearing aid orders, repairs, and inventory.
Maintain patient charts and electronic records.
Prepare reports and respond to home office requests.
Assist with marketing, physician outreach, and patient education initiatives.
Open and close the office daily.
Maintain a professional and welcoming reception area.
Support training of front-office staff when needed.