Patient Care Coordinator / Growth Opportunity to practice manager

Asheville Non Surgical Orthopedics • Asheville, NC

47d • $20 - $22 • Onsite

About The Position

We are seeking a compassionate, organized, tech-savvy, and highly motivated Patient Care Coordinator to join our growing practice. This role offers a unique opportunity for growth, with the potential to advance into a Practice Manager position. You will begin by learning the day-to-day operations of our front office, patient coordination, scheduling, and administrative systems. As you demonstrate reliability, initiative, leadership, and a strong understanding of the practice, you will have opportunities to take on additional responsibilities and grow into a larger operational role. We are a small, close-knit, family-oriented team, and we value individuals who work well with others, are willing to jump in where needed, and genuinely want to become part of the team. A key aspect of this role is building lasting relationships with patients and creating a positive experience for them.

Requirements

• Minimum 2 years of experience in a medical office, healthcare administration, or medical reception role.
• Strong computer and typing skills.
• Comfort working with multiple software platforms and learning new technology.
• Reliable, trustworthy, accountable, and self-motivated.
• A strong team player who works well in a small, collaborative environment.
• Friendly and personable with a genuine desire to build relationships with patients.
• Highly organized with excellent attention to detail.
• Able to multitask and prioritize when several things need attention at once.
• A fast and accurate typist who can efficiently manage documentation and communication.
• Tech-savvy and comfortable learning new software and systems.
• Willing and eager to incorporate AI into their workflow and learn new ways to improve efficiency.
• Comfortable taking initiative and solving problems independently.
• Able to follow detailed instructions while also knowing when to ask questions.
• Open to feedback and motivated to continuously improve.
• Interested in developing leadership skills and taking on greater responsibility over time.
• Positive, adaptable, and willing to help wherever needed.

Nice To Haves

• Familiarity with regenerative medicine or non-surgical orthopedics.
• Phlebotomy certification.
• Experience with Tebra (Kareo) or similar EHR software.
• Previous experience with AI productivity tools.

Responsibilities

• Welcome patients with professionalism, compassion, and warmth.
• Build strong, lasting relationships with patients throughout their care.
• Manage scheduling, patient check-ins/check-outs, and payment collection.
• Coordinate patient care, including MRI orders, prescriptions, referrals, records, and follow-up communication.
• Maintain accurate patient charts and process documents efficiently.
• Manage a high volume of phone calls, emails, faxes, and administrative tasks.
• Assist physicians with procedures and treatments when needed.
• Help patients obtain medical records and imaging results.
• Educate patients about available services and help coordinate appropriate treatment options.
• Use technology and AI tools to improve efficiency, organization, communication, and daily workflows.
• Identify opportunities to improve office systems and the overall patient experience.
• Help maintain an organized, welcoming clinic, including supplies, treatment rooms, snack/coffee areas, laundry, and room resets.
• Take on additional responsibilities as your knowledge of the practice and leadership abilities grow.

Benefits

• Clear opportunity for professional growth and increased responsibility.
• Potential advancement into a Practice Manager role.
• Become a vital member of a small, supportive team where your contributions are noticed.
• Build meaningful, long-term relationships with patients.
• Learn about innovative regenerative and non-surgical orthopedic treatments.
• Develop valuable skills in healthcare operations, technology, AI, and practice management.
• Have a voice in improving systems, workflows, and the patient experience.
• Work in a compassionate, patient-centered healthcare environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed