Patient Care Coordinator

CCRM Fertility•Chicago, IL

5d•Onsite

About The Position

The Patient Care Coordinator serves as a liaison between clinical staff and patients, coordinating expenses, clinical care, and administrative needs. The role collaborates with Nurse Coordinators and takes daily direction from the Nurse Manager. It supports nursing staff and patient care throughout fertility treatment, including coordinating treatment plans, appointments, records, lab work, and patient communications. This position is in the Clinical Support department and follows a Monday–Friday schedule from 7:00 a.m. to 3:30 p.m. It operates in a professional office and clinical setting and routinely uses standard office equipment.

Requirements

High school diploma or equivalent required.

Nice To Haves

Medical Assistant Certification or equivalent preferred.
Experience in reproductive medicine or women's health preferred.

Responsibilities

Assist the RN with new patient appointments and support the nursing staff.
Initiate checklists and chart audits and provide them to the RN once a patient plan is established.
Track and audit patient consent forms, alert the RN to deficiencies, and follow up with patients about missing consents or labs.
Track patient workups to ensure required preconceptual labs, communicable disease testing, Pap smears, annual exams, and mammograms, if applicable, are complete.
Send abnormal and preconceptual lab results to the RN for physician review.
Maintain patient charts during ART meeting review.
Educate new patients after their initial physician consultation and before discharge, and refer them to the primary nurse if immediate cycling is anticipated.
Review and verify completion of all IVF/FET care plans.
Coordinate treatment plans with the RN and physician, monitor testing and treatment cycles, and schedule appointments according to treatment protocols.
Release and obtain medical records from patients, authorized providers, and insurance carriers, while maintaining compliance with HIPAA laws and regulations.
Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
Monitor lab work and results for out-of-town patients.
Coordinate with the nursing team to ensure lab work and results are recorded in patient charts.
Monitor the IVF treatment process and ensure timely patient flow.
Assist the Nurse Manager with situations and patient issues as needed.
Perform other duties as assigned.

Benefits

Generous paid time off (PTO) and paid holidays.
Medical, dental, and vision insurance.
Health benefits eligible the first day of the month following the start date.
401(k) plan with company match, beginning the first of the month following two months of service.
Basic and supplemental life insurance.
Employee Assistance Program (EAP).
Short-term disability.
Flexible spending accounts, including dependent care and commuter benefits.
Health Savings Account.
CCRM paid family medical leave, eligible after one year.
Supplemental options including critical illness, hospital indemnity, and accident coverage.
Professional development, job training, and cross-training opportunities.
Bonus potential.
Potential for overtime pay at time and a half.
Holiday differential pay at time and a half.
Weekend shift differential pay of $4.00 per hour.