Patient Care Coordinator (Houston - Memorial)

Audibel•Houston, TX

13d•$16 - $23

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their journey to better hearing. The role provides a professional, inviting front-office experience; manages clinic schedules, patient accounts, and records; organizes special events; leads retention efforts; and helps steward clinic resources. At Starkey Retail, the PCC supports the Patient Journey philosophy, which centers on patients’ needs and helps guide them toward hearing solutions that enhance their lifestyle and well-being. This employment opportunity is with Northland Hearing Centers, Inc. (Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc. Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. The work is performed under standard office conditions using standard office equipment. The position pays $16.29–$23.22 per hour. Starting pay may vary based on geography or market, skills, education, experience, and other qualifications. Benefits, subject to eligibility requirements, include medical, dental, and vision insurance; a 401(k) retirement plan; life and short- and long-term disability insurance; an employee assistance program; hearing aid benefits; PTO; paid sick and safe time; and six paid holidays annually.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.

Nice To Haves

One to two years of experience in a customer service or retail position is preferred.
Proficient computer skills; experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems is preferred.
Industry familiarity is encouraged.

Responsibilities

Receive patients according to company standards, greet them, offer assistance and refreshments, answer phones promptly and empathetically using the standard greeting and phone script, and make same-day follow-up calls to newly scheduled patients and patients who did not show or cancelled.
Maintain a concierge-level front-office experience by keeping the office neat, clean, and current; preparing refreshments; reviewing charts for upcoming appointments; leading the Clinic Team’s Morning Huddle; administering intake forms; updating the patient management system as needed; and participating in patient education as needed.
Manage the patient schedule for the Clinic Team by scheduling and confirming appointments, entering appointment outcomes within 24 hours, using strategic scheduling to accommodate same- or next-day new patients, and preparing the schedule for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory by tracking orders, sales, and payments in patient management software; following purchasing and inventory guidelines; maintaining the cash till; making bank deposits; reconciling deposits daily and reporting weekly; collecting insurance information and requesting benefit verification; submitting insurance billing requests; monitoring claims for follow-up; and completing monthly accounts receivable and inventory reporting.
Support practice growth through patient contact, outreach, and retention marketing by scheduling follow-up appointments for patients seen in the clinic, staying familiar with clinic and regional marketing calendars, making follow-up calls for remarketing outreach and campaign reports, maintaining accurate patient record classifications, and preparing for and participating in special events.
Maintain day-to-day operations, including office supplies and organization, patient files in accordance with company standards, and compliance with HIPAA guidelines and patient privacy requirements.
Perform other duties and responsibilities as assigned.