Patient Care Coordinator - River Dental

dentalcorp • Medicine Hat, AB

4d • Onsite

About The Position

River Dental has been serving Medicine Hat and the surrounding areas for over 55 years. Our team of six dentists bring extensive experience, which has enabled us to diversify and concentrate our energy in becoming well-versed in different areas of dental services. We provide full service dental care to meet the individual needs of our patients including orthodontics, endodontics, oral surgery, cosmetic services and sedation services. We are committed to staying at the cutting edge of dental technology to provide the best quality care to our patients in the most effective way. The technology used at our practice includes 3D X-Ray Imaging, Cerec 3D, and Laser Technologies. We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology. This is a part-time position with the potential to become full-time as business needs evolve.

Requirements

• Minimum 1 year of Administrator experience
• Candidates must be legally eligible to work in Canada.

Nice To Haves

• Clinical background considered an asset
• Experience with Dental software

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

Benefits

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed