Patient Care Coordinator Full Time

BJ's Wholesale Club • Manchester, CT

17h • Onsite

About The Position

Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment. Patient Care Coordinators must be passionate about delivering outstanding patient care experiences and assisting the team in growing the number of exams delivered.

Requirements

• High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.
• Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
• Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
• Interested in the growth of telemedicine and in healthcare technology.
• Motivated to help patients and exceed their expectations to drive referrals.
• Be passionate about delivering outstanding patient care.
• Strong interpersonal skills, organizational skills, and an attention to detail required.
• Open shift availability required for full time positions.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred, but not required.

Responsibilities

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Strives for flawless execution and hold ourselves accountable.
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly
• Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• All items stocked and planograms executed.
• Maintain visible accurate signage.
• Clean and organized, inside and out.
• Know your Business: Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law.
• Provides support to Members in making eyeglass adjustments and repairs.
• Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.
• Promote eye exam availability to BJ’s members and their families.
• Foster strong partnerships with optical team members and optometrists.
• Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
• Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.
• Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.
• Meet or exceed patient expectations.
• Work in partnership with optical team members to facilitate exam bookings and eyewear sales.
• Match eyewear solutions to patient needs and transition patients from exam to product selection.
• Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
• Spends downtime engaging with members in front of Optical.
• Maintain optical area cleanliness and displays in accordance with club policy.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: company match (available to team members 18 and older).
• Employee Stock Purchase Plan: 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED