Patient Care Coordinator-Livonia, MI

Sonova AG • Livonia, MI

9d • $19 - $21 • Onsite

About The Position

The Hearing Care Coordinator works closely with clinical staff to help ensure patients receive quality care and service. Partnering with the Hearing Care Professionals onsite, the coordinator supports referring physicians and patients. The role includes scheduling appointments, verifying insurance benefits and details, and assisting with support needs within the clinic.

Requirements

• High school diploma or equivalent.
• Previous customer service experience is required.
• Professional verbal and written communication skills.
• Strong relationship-building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Nice To Haves

• Associate degree.
• Prior experience or knowledge with hearing aids.
• EMR/EHR experience.
• Two or more years of experience in a health care environment.

Responsibilities

• Greet patients with a positive and professional attitude.
• Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
• Collect patient intake forms and maintain patient files and notes.
• Schedule and confirm patient appointments.
• Complete insurance benefit checks and authorizations for each patient.
• Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Use general sales knowledge to support accessory sales and patient needs.
• Process patient orders, receive orders, verify pickups, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties, including cleaning.
• Manage inventory, monitor stock, and submit supply orders as needed.
• Assist with planning and logistics for at least one community outreach event per month.

Benefits

• 401(k) with company match.
• Medical, dental, and vision coverage.
• Free hearing aids for employees and discounts for qualified family members.
• PTO and holiday time.
• No nights or weekends.
• Legal Shield and identity theft protection.
• One floating holiday per year.
• Monthly sales bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED