Patient Care Coordinator-Livonia, MI

Sonova International • Livonia, MI

7d • Onsite

About The Position

The Hearing Care Coordinator works closely with clinical staff and Hearing Care Professionals to help provide patients with quality care and service. The coordinator supports referring physicians and patients by scheduling appointments, verifying insurance benefits and authorizations, and providing administrative and patient-support services in the clinic. The position is based at AudioNova’s Livonia, Michigan clinic, which operates Monday through Friday from 8:30 a.m. to 5:00 p.m., with no nights or weekends.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Strong relationship-building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Nice To Haves

• Associate degree.
• Prior experience or knowledge of hearing aids.
• EMR/EHR experience.
• Two or more years of experience in a healthcare environment.

Responsibilities

• Greet patients in a positive and professional manner.
• Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
• Collect patient intake forms and maintain patient files and notes.
• Schedule and confirm patient appointments.
• Check insurance benefits and obtain authorizations for patients.
• Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Use general sales knowledge to support accessory sales and patients.
• Process patient orders, receive orders, verify pickup, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties, including cleaning.
• Manage inventory, monitor stock, and submit supply orders as needed.
• Assist with planning and logistics for at least one community outreach event per month.

Benefits

• 401(k) with company match.
• Medical, dental, and vision coverage.
• Free hearing aids for employees and discounts for qualified family members.
• Paid time off and holiday time.
• Legal Shield and identity theft protection.
• One floating holiday per year.
• Monthly sales bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED