Patient Care Coordinator
About The Position
Total Vision LLC is a group of optometry practices focused on delivering world-class eye-care results to patients and California communities. The company is growing and seeks team members who bring passion, energy, focus, and commitment. The Patient Care Coordinator supports the practice’s patient-facing and administrative operations, including check-in, scheduling, insurance processing, records management, appointment follow-up, contact lens sales, and front-desk procedures. The position is full-time and hourly at TV Laguna Crown Valley in Laguna Niguel, California. The listed salary range is $16.50–$20.00 per hour; actual pay may vary based on experience and other job-related factors permitted by law. The role may include eligible bonuses, equity, and commissions. The employer is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing.
Requirements
- High school diploma, GED, or equivalent.
- Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
- Ability to cultivate positive patient rapport, build relationships, and increase patient retention.
- Strong oral and written communication skills.
- Proven ability to manage priorities in a fast-paced environment.
- Ability to multitask, set priorities, and ensure patient commitments and deadlines are met.
- Proficiency in using automated equipment and systems standard to the optometry industry.
- Ability to hear sounds at normal speaking levels, with or without correction, receive detailed oral information, and distinguish sounds.
- Hand dexterity and eye-hand coordination.
- Ability to lift up to 20 pounds occasionally, up to 10 pounds frequently, and negligible weight constantly; frequent use of one or both arms and wrists to lift parts, fixtures, and tools.
- Ability to sit for long periods and stand for sustained periods.
- Ability to communicate spoken ideas and convey detailed or important instructions accurately or quickly.
- Visual acuity to assess accuracy, neatness, and thoroughness or make general observations; ability to read a computer screen for long periods.
- Ability to walk to accomplish tasks, including moving long distances or between workstations.
Nice To Haves
- Experience in the ophthalmic, optometric, or medical industry; it is a plus but not required.
Responsibilities
- Warmly greet patients as they enter the practice and complete the check-in process.
- Answer telephones, schedule patient appointments according to doctor preferences, and transcribe messages for return calls and faxes.
- Obtain and verify insurance eligibility for applicable patients; audit and edit insurance claims as needed.
- Scan and enter routing slips and other documents into the electronic health record (EHR).
- Confirm appointments for the following day, reschedule no-show appointments, and use the practice’s recall system.
- Pull and prepare charts for patients scheduled for the following day.
- Process contact lens sales through phone calls or doctor transitions.
- Keep the front desk organized.
- Perform opening and closing procedures as determined by the practice.
- Travel between practices as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
