Patient Care Coordinator

Northwest Weight & Wellness Center•Everett, WA

23d

About The Position

The Patient Care Coordinator (PCC) coordinates the delivery of medical care as formulated by Northwest Weight & Wellness Center (NWWC) physicians or their designee, and helps patients access healthcare services. The PCC coordinates the patient’s entry into and progress through the patient journey, coordinates care services, and serves as a patient advocate. The position works independently under the general direction of a physician or designee and acts as a primary liaison among NWWC, patients and families, hospitals, referring physicians, outside agencies, clinic personnel, insurers, and other healthcare organizations. The PCC obtains required documentation and coordinates medical records, diagnostic studies, pathology items, tests, procedures, and appointments. The role includes scheduling and coordinating clinic and surgery appointments, reviewing and updating patient registration information, arranging interpreters when appropriate, coordinating pre-admission testing and preoperative preparation, communicating changes or cancellations, and helping ensure patients and the healthcare organization complete required steps for surgical approval and readiness. The PCC also supports accurate surgery schedules and efficient use of Surgery Center resources, may assist with surgery packets, and completes required hospital and Sound Surgeons Surgery Center documentation. The role requires professional communication, confidentiality, accuracy, adaptability, empathy, sound judgment, organization, reliability, teamwork, and competent use of computers, electronic medical records, office equipment, and software. Staff may be asked to cross-train within the organization, within the scope of practice for clinical staff. The position is hourly and non-exempt. The posting describes a full-time schedule of Monday through Thursday, 8:00 a.m.–5:30 p.m., and Friday, 8:00 a.m.–12:00 p.m.; it also lists a general schedule of Monday through Friday, 8:00 a.m.–5:00 p.m., varying by schedule.

Requirements

High school graduate or GED equivalent.
Two years of experience in a tertiary or Ambulatory Surgery Center (ASC) patient care setting.
Ability to communicate effectively in English verbally and in writing, with good listening, grammar, and spelling skills.
Ability to use computer systems, electronic medical records, office equipment, and software, including Microsoft Office products.
Ability to work independently and with a team in a demanding, multitasking environment and meet clear timelines.
Ability to prioritize, use sound judgment, take initiative, and handle conflict reasonably with customer service as a priority.
Ability to maintain confidentiality and follow information-security practices.
Ability to perform the essential job functions and meet the stated physical requirements.
Reliability in attendance and punctuality.

Nice To Haves

Certified Nursing Assistant (CNA), Medical Assistant (CMA), or Licensed Practical Nurse (LPN) qualification preferred.
Knowledge of medical terminology preferred, and required for some positions.
Relevant education and experience may be combined as an alternative to the listed education and experience requirements if they demonstrate the knowledge, skill, and ability to perform the job duties.

Responsibilities

Coordinate delivery of medical care and patient access to healthcare services, including the patient’s entry into and progress through the care journey.
Serve as a patient advocate and primary liaison among NWWC, patients and families, physicians, hospitals, referring providers, outside agencies, insurers, and other healthcare organizations.
Obtain necessary documents and coordinate medical records, diagnostic studies, pathology items, tests, procedures, and appointments with hospital departments.
Request interpreters as appropriate for appointments, admissions, and surgery.
Maintain knowledge of billing and medical-record documentation requirements, diagnostic tests and procedures, and specialized pre-procedure instructions established by clinic leadership and the Medical Director.
Answer telephone calls professionally, direct calls appropriately, and send appointment and other information to patients.
Review and update patient registration information, including demographic, insurance, referral, and next-of-kin details.
Schedule patient appointments according to clinic, department, and physician guidelines, entering appointments into the system or directing requests to the appropriate person.
Complete required hospital and Sound Surgeons Surgery Center documentation.
Review registration data with patients scheduled for inpatient surgery or admission, or outpatient surgery or procedures, and ensure updates are made as needed.
Coordinate pre-admission tests and procedures.
Communicate procedure cancellations or changes to appropriate team members to support continuity of care.
Coordinate preoperative planning and preparation between patients and healthcare team members, and may schedule and communicate preoperative instructions to patients.
Work with surgical services leadership to ensure schedule accuracy, efficient use of Surgery Center resources, and management of surgeon block time.
May assist with completion of surgery packets.
Track and coordinate surgical intervention, ensuring required steps for patient surgical approval and readiness are met.
Participate in meetings, committees, and task forces as requested to support system improvements, communications, and operations.
Maintain business and patient confidentiality and information-security practices.
Participate in cross-training when directed, within clinical staff members’ scope of practice.
Maintain and develop professional knowledge and skills through training and educational opportunities, and adapt to healthcare industry developments.